Privacy Policy
Privacy policy
Effective Date: 6th February 2025
1. Introduction
Welcome to SOLIDAR SYSTEM FOR AI APPLICATIONS AND SERVICES L.L.C ("Company," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with global data protection laws, including but not limited to:
- General Data Protection Regulation (GDPR) (European Union)
- California Consumer Privacy Act (CCPA) (United States)
- Personal Data Protection Law (PDPL) (United Arab Emirates)
- Other applicable international privacy laws
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, https://www.solidar.pro (the “Website”), and our related services.
By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our Website and services.
2. Information We Collect
We collect different types of personal information, depending on how you interact with our Website and services:
2.1. Information You Provide Directly
- Contact details: Name, email address, phone number, and other contact details when you fill out forms or contact us.
- Account information: If applicable, usernames, passwords, and other account credentials.
- Payment information: When purchasing services, we may collect billing details, though payments are processed securely via third-party providers.
- Communications: Messages or feedback sent via email or other channels.
2.2. Information We Collect Automatically
- Device information: IP address, browser type, operating system, and other device identifiers.
- Usage data: Pages visited, links clicked, and time spent on our Website.
- Cookies & tracking technologies: We use cookies and similar technologies to enhance user experience and analyze Website traffic. You can manage cookie preferences through your browser settings.
2.3. Information from Third Parties
- Social media platforms: If you interact with us on social media, we may collect profile information subject to your privacy settings.
- Service providers: We may receive data from analytics, advertising, or payment processing partners.
3. How We Use Your Information
We use personal data for the following purposes:
- To provide services: Process requests, manage accounts, and deliver customer support.
- To improve our Website: Analyze trends, user behavior, and Website performance.
- To communicate with you: Respond to inquiries, send updates, and provide promotional content (only with consent).
- To comply with legal obligations: Ensure compliance with applicable laws and regulations.
- To ensure security: Detect fraud, prevent unauthorized access, and secure our Website.
4. Legal Bases for Processing (GDPR Compliance)
If you are in the European Economic Area (EEA), we rely on the following legal bases for processing personal data:
- Consent: When you provide explicit consent for marketing or data collection.
- Contractual necessity: When data processing is required to fulfill a contract with you.
- Legitimate interests: When processing is necessary for Website improvements, fraud prevention, or business operations.
- Legal compliance: When required to comply with applicable laws and regulations.
5. Sharing and Disclosure of Information
We do not sell personal data. However, we may share information with:
- Service providers: Third-party companies assisting with hosting, analytics, payment processing, or security.
- Legal and regulatory authorities: If required to comply with legal obligations or respond to lawful requests.
- Business transfers: If our business undergoes a merger, acquisition, or asset sale, your data may be transferred.
6. International Data Transfers
As a UAE-based company, we may process and store data in the UAE or transfer it internationally, including to the EU, USA, and other countries. When transferring personal data internationally, we implement safeguards such as:
- Standard Contractual Clauses (SCCs) for EU data transfers.
- Other legally approved data transfer mechanisms.
7. Your Rights and Choices
7.1. Rights under GDPR (EU Residents)
If you are in the EEA, you have the right to:
- Access personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict processing under certain conditions.
- Object to data processing, including direct marketing.
- Data portability to transfer your data to another service provider.
- Withdraw consent where processing is based on consent.
To exercise these rights, email us at info@solidar.pro.
7.2. Rights under CCPA (California Residents)
California residents may:
- Request disclosure of data collected in the past 12 months.
- Request deletion of personal information.
- Opt out of the sale of personal data (we do not sell data).
- Not be discriminated against for exercising privacy rights.
To make a CCPA request, email info@solidar.pro.
7.3. Rights under UAE PDPL
UAE residents have rights similar to GDPR, including access, correction, and objection to processing.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes stated in this Policy or comply with legal obligations. After that, data is securely deleted or anonymized.
9. Security Measures
We implement security measures to protect personal data, including encryption, firewalls, and access controls. However, no system is 100% secure, so users should also take precautions.
10. Cookies & Tracking Technologies
We use cookies to:
- Improve user experience.
- Analyze Website traffic and usage.
- Provide targeted advertising (where applicable).
You can manage cookies via browser settings or opt-out via Do Not Track (DNT) settings.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
12. Children’s Privacy
Our Website is not intended for children under 16 (or as defined by local laws). We do not knowingly collect data from minors.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the "Last Updated" date. We encourage users to review this Policy regularly.
14. Contact Information
For questions, concerns, or to exercise your rights, contact us at:
Email: info@solidar.pro
Website: https://www.solidar.pro
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
Effective Date: 01.01.2024
Last Updated: 25.12.2024
SOLIDAR SYSTEM FOR AI APPLICATIONS AND SERVICES L.L.C ("we," "us," or "our") is committed to protecting your personal data and ensuring transparency about how we collect, use, and share your information. This Privacy Policy applies to your use of our website ([insert URL]) and mobile app (the “Service”) and complies with applicable global privacy laws, including but not limited to:
• UAE Federal Decree-Law No. 45 of 2021 (PDPL),
• General Data Protection Regulation (GDPR),
• and other applicable privacy laws.
By using our Service, you consent to this Privacy Policy.
1. Summary of Key Points
We want you to easily understand how we handle your personal data. Here's a quick overview:
• What We Collect: Information you provide directly (e.g., name, email) and data collected automatically (e.g., IP address, cookies).
• Why We Collect: To provide and improve our services, comply with legal requirements, and communicate with you.
• Your Rights: You have the right to access, correct, delete, or object to the processing of your personal data.
• Your Choices: You can manage cookies, opt out of marketing emails, and withdraw your consent at any time.
• How We Protect Your Data: We implement strong security measures and notify users of significant breaches.
2. What Information We Collect
A. Information You Provide
• Account Details: Name, email, password, phone number, and payment details.
• KYC/Verification Data: Identity documents or proof of address for compliance purposes.
• Communications: Messages, survey responses, and customer support requests.
B. Information We Collect Automatically
• Device Data: IP address, device type, operating system, and browser type.
• Usage Data: Log-in times, pages viewed, interaction with features, and referral sources.
• Cookies and Tracking: Details about your browsing activity collected through cookies and similar technologies.
C. Sensitive Personal Data
We may collect sensitive information (e.g., biometric data) only when absolutely necessary and with your explicit consent.
D. Children's Data
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children without verifiable parental consent.
3. How We Use Your Data
We use your data to:
• Provide Services: Create accounts, process payments, and deliver features.
• Improve and Personalize: Enhance user experiences, conduct analytics, and display relevant content.
• Communicate: Send service updates, respond to inquiries, and provide support.
• Marketing: Offer promotions or content you may find useful (with your consent).
• Compliance: Meet regulatory obligations, detect fraud, and enforce terms.
4. Legal Bases for Processing
Depending on your location, we rely on these legal bases:
• Consent: For marketing and optional features.
• Contract: To fulfill agreements with you.
• Legal Obligation: For compliance with applicable laws.
• Legitimate Interests: To improve services, prevent fraud, and analyze user behavior.
5. How We Share Your Data
We do not sell your personal data. However, we may share it with:
• Service Providers: Companies that assist us in running the Service (e.g., cloud hosting, analytics).
• Affiliates: Other entities within our corporate group for seamless services.
• Regulators and Legal Authorities: To comply with legal or regulatory requirements.
• Advertising Partners: For personalized ads, only with your consent.
• Business Transactions: If we merge, acquire, or sell assets, your data may be transferred to the new entity.
6. International Data Transfer
Your data may be processed outside your home country. We take steps to protect it by:
• Using Standard Contractual Clauses (SCCs).
• Adopting Binding Corporate Rules (BCRs).
• Ensuring transfers meet adequacy requirements under applicable laws.
7. Cookies and Tracking
We use cookies to:
• Ensure Functionality: Remember preferences and keep you logged in.
• Analyze Usage: Understand user behavior to improve services.
• Deliver Ads: Show relevant advertisements.
Managing Cookies
You can manage or disable cookies through browser settings. Some features may not function if cookies are disabled.
8. Data Security
We implement the following to protect your data:
• Encryption for data in transit and at rest.
• Two-factor authentication (2FA) for accounts.
• Regular audits and vulnerability assessments.
• Incident response protocols for potential breaches.
If you suspect a data breach, contact us immediately at info@solidar.pro
9. Data Retention
We keep your personal data:
• For as long as necessary: To fulfill the purposes outlined in this policy.
• For legal or regulatory reasons: To comply with tax or audit requirements. When retention is no longer necessary, we securely delete or anonymize your data.
10. Your Rights
Depending on your jurisdiction, you have the right to:
• Access: Request a copy of your personal data.
• Correct: Update inaccurate information.
• Delete: Request data deletion (subject to legal exceptions).
• Restrict: Limit how we use your data.
• Data Portability: Transfer your data to another service provider.
• Withdraw Consent: Revoke consent for marketing or other optional processing.
• Opt Out of Sale (CCPA): California residents may opt out of data “sales” under CCPA.
To exercise your rights, email us at info@solidar.pro
11. AI-Based Data Processing
We may use artificial intelligence (AI) for:
• Fraud detection.
• Content recommendations.
• Personalized user experiences.
You will be informed of any significant decisions made solely through automated processing and provided with opt-out options.
12. Third-Party Links
Our Website and App may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal data.
13. Changes to This Policy
We may update this Privacy Policy periodically. Substantial changes will be communicated via:
• Email notifications.
• Prominent notices on our Service.
14. Contact Us
For questions or concerns about your privacy, contact us:
• Email: info@solidar.pro
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